FAQ
Frequently Asked Questions
Everything you need to know about ordering, shipping, returns, sizing, and more.
Orders & Shipping
How much does shipping cost?
Shipping is $4.99 for a single item. Buy 2 or more items and shipping is completely free — no code needed, it's applied automatically at checkout. See our full Shipping Policy.
How long does delivery take?
Orders are processed within 1–3 business days. Standard international delivery typically takes 7–15 business days depending on destination. You'll get tracking as soon as it ships.
Do you ship internationally?
Yes — we ship worldwide to 40+ countries. Rates and times vary by destination; enter your address at checkout for the exact estimate. Note that import duties/taxes are the customer's responsibility.
Can I change or cancel my order?
We can modify or cancel only if it hasn't entered processing. Email fanservice2026@outlook.com immediately with your order number and we'll try our best. Once an item ships, it must go through our return process.
Which payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express) and common regional payment methods through our secure, encrypted checkout. All transactions are SSL-protected and we never store your full card number.
Do you offer express shipping?
Express options may be available for select regions. Email fanservice2026@outlook.com before ordering with your country and we'll confirm if faster service is possible and the added cost.
Can I ship to a different address than my billing address?
Absolutely. At checkout you can enter a separate shipping address (e.g., a gift recipient). Just make sure the shipping address is correct — we're not responsible for losses from incorrect addresses.
Tracking & Delivery
How do I track my order?
Head to our Track Order page and enter your tracking number. The status may take a few days to update after shipment — please wait patiently.
My tracking hasn't updated. Is something wrong?
Tracking can lag a few days, especially between facilities or across borders. If there's no update after 7 days, contact us and we'll investigate with the carrier.
My package arrived damaged. What now?
We're sorry! Email fanservice2026@outlook.com within 48 hours of delivery with photos and your order number. We'll arrange a replacement or refund — no return shipping needed for damaged goods.
My package shows delivered but I didn't get it.
Check with neighbors or your carrier first. If it's truly missing, email us within 48 hours — we'll open a trace with the carrier and make it right.
What do the tracking statuses mean?
Our Track Order page includes a full glossary — "Info Received" (label printed), "In Transit" (moving between facilities), "Customs Cleared" (international orders passed import), and "Out for Delivery / Delivered" (final leg). Each status is explained in detail on the page.
Returns, Warranty & Sizing
What is your return policy?
We offer 30-day returns on unused items with tags attached. Start a return by emailing fanservice2026@outlook.com. Full details in our Return Policy.
Do you offer a warranty?
Yes — every order includes a 365-day warranty against manufacturing defects. If an item fails due to a defect (split seam, cracked print, broken zipper), we'll repair, replace, or refund it.
How do I pick the right size? (Jerseys & Apparel)
Check our Size Guide for men's, women's, and youth jersey charts with chest, length, and sleeve measurements, plus tee and hoodie tables. When between sizes, size up for a relaxed fit.
Are jerseys true to size?
Our Authentic jerseys run slightly loose (game-fit); Replica/Throwback styles are more tailored. Each product page notes the fit. The Size Guide gives exact measurements per size.
Can I exchange for a different size?
The fastest route is to return for a refund and reorder the size you need — this avoids sell-outs. Our 30-day policy covers you if the fit isn't right, and 2+ item orders ship free.
When will I get my refund?
Once we receive and inspect your return, refunds post in 3–5 business days to your original payment method. Bank processing may add a few extra days.
Do you offer store credit instead of a refund?
Yes — if you prefer, we can issue store credit for the returned item's value so you can reorder right away. Just mention it when you start the return.
What if my item is defective after the 30-day return window?
That's exactly what the 365-day warranty is for. Email us with photos and your order ID any time within a year of purchase and we'll cover defects.
Sizing & Fit
How do I measure myself for a jersey?
Measure chest (fullest part, arms relaxed), waist (natural waistline), and height if sizing youth. Our Size Guide includes a step-by-step measuring section and diagrams.
What's the difference between Authentic and Replica fit?
Authentic jerseys are cut for layering over pads — slightly loose with longer sleeves. Replica/Throwback styles are tailored closer to the body and true to the chart. Pick based on how you'll wear it.
I'm between sizes — should I size up or down?
For jerseys and tees, size up for a relaxed, game-day fit. For a snug look in Authentic cuts, you can size down. Hoodies are roomy by design, so your usual size is fine.
Do you have plus sizes?
Yes — men's jerseys run to 3XL (60" chest) and women's to 2XL. If you need a size beyond the chart, email us and we'll check availability.
How do youth sizes map to age/height?
Our youth chart maps YXS–YXL to ages 4–16 and heights 40–64". See the Size Guide for the full youth table and measuring tips.
Products & Customization
Do you offer custom name & number jerseys?
Select jerseys support custom name/number personalization at checkout. Custom items are made to order and may take a little longer to ship — noted on the product page.
What are the jerseys made of?
Game jerseys use a breathable polyester mesh that wicks sweat and keeps its shape. Hoodies use heavyweight cotton-blend fleece. Full fabric details are listed on each product page.
How should I wash my jersey?
Turn inside out, machine wash cold on gentle, and hang dry. Avoid bleach and high heat to keep numbers and prints intact. Full care tips are in the Size Guide.
Are items restocked?
Popular sizes restock regularly. Email us with the product + size and we'll notify you when it's back, or check the product page for an estimated date.
Do you sell gift cards?
Yes — gift cards are available and make the perfect game-day gift. They're delivered by email and never expire.
Are the numbers stitched or printed?
Game jerseys feature stitched or high-durability heat-pressed numbers built to survive seasons of wear and washing. Replica styles use a lighter-weight applied treatment suited to casual wear.
Account & Payments
Do I need an account to order?
You can check out as a guest, but creating an account lets you track orders, save addresses, and speed up future checkouts. Your data is protected per our Privacy Policy.
Is my payment information secure?
Yes. Checkout is encrypted with SSL and processed by PCI-compliant payment providers. We never see or store your full card number.
I didn't receive an order confirmation email.
Check your spam/junk folder first. If it's still missing, email us with the name and email used at checkout and we'll resend it.
Can I get an invoice for my order?
Of course — email fanservice2026@outlook.com with your order ID and we'll send a detailed invoice for reimbursement or records.
Discounts, Promotions & Bulk
Do you have a discount code I can use?
We run seasonal promotions announced by email and on social. The best everyday deal is built in: buy 2+ items and shipping is free. Sign up for our list to catch sales first.
Can I combine discount codes?
Generally only one code applies per order unless a promotion explicitly states otherwise. Free-shipping on 2+ items is automatic and stacks with most offers.
Do you offer team or bulk discounts?
Yes — for teams, clubs, or events ordering 10+ items, email fanservice2026@outlook.com with your list and we'll quote a bulk rate, including custom names/numbers across the roster.
Do you do wholesale?
We work with select retailers and organizations. Reach out via the Contact page with your business details and we'll review the partnership.